Privacy notice

This privacy notice details the types of information we have, how we get the information and why we have it, how we store your information and how you can contact us about it.

Our contact details

Disability Horizons is an online publication at:

We are a registered, limited company at:

3 St. Audrey Lane
St. Ives
P27 3JT

If you have any questions about how we use your privacy and data, please email with the subject line ‘Privacy and data’.

What type of information we have

We currently collect and process the following information:

  • Cookies – if you accept all of these (some are essential, so will automatically run)
  • Your email address, name and broad location – if you sign up for our newsletter
  • Your email address, name and password – if you sign up to comment on articles
  • Various details for research, if you choose to take part – this could include your name, email address, location and experiences, depending on the project.

When you visit our website, we collect cookies. There are essential/necessary cookies that are needed to ensure the website functions and that it is protected from hackers. 

There are also optional cookies, which you can choose to turn off. These include:

  • functional cookies that enable the website to remember features you have selected, such as accessibility preferences.
  • performance and analytics cookies that help us to improve our website.
  • advertising cookies that allow third-parties to show you advertising that is more relevant.
  • non-necessary cookies that enable third-parties, such as social platforms Facebook, Instagram, Twitter and YouTube, to identify you, connect you to your account and track your journey.

Collecting cookies enables us to make your experience on Disability Horizons better. For more information, including which cookies our site uses, please visit our dedicated cookie policy.

If you sign up for our newsletter, you will need to give us your email address and full name. 

If you leave a comment on one of our articles, you will need to fill in your email address, full name and create a password, unless you log in with an account you already have, such as through Facebook or Twitter.

If you take part in a research project, such as a survey or focus group, you will need to give us certain details to help build a picture for a campaign, content or to help improve a product or service.

What information you need to give will vary, but we will make this clear with each individual piece of research you choose to be involved in.

How we get the information and why we have it

The information we collect is done so through cookies, someone signing up to our newsletter, commenting on articles and/or taking part in a research project.


Cookies are small files of information that are placed on your computer, mobile device or any other device you use when you visit a website. These contain details that identify you as a user (such as your IP address and broad location) and your browsing history on that website. 

Cookies enable us to improve our website and personalise your experience. For example, it helps us to create content we know you’ll be interested in and make changes that allow you to navigate more easily around the website. 

We mostly do this by using Google Analytics, which processes the information on our behalf – you can find out more about Google Analytics’s privacy policy and how it keeps people’s data secure.

We also use Gauges and Crazy Egg, which allow us to look at different aspects of how people find and use our website.

Cookies also allow you to browse more seamlessly across different platforms, such as from our website to Facebook, Twitter or Instagram, and enable third-parties to understand how you use content embedded on our website, such as videos from YouTube

They also enable us to work with advertisers, which is essential for the running of Disability Horizons. These cookies also allow companies to show you the most relevant products and services through adverts. 

Visit our cookie policy to find out more about the cookies we use, data we collect and how you can disabled cookies at any time.


To send you our newsletters, we need your name and email address. Without this, we can’t send you the information you have asked for and that we think you’ll be interested in, such as the latest content, offers and projects we’re working on, for example conducting research to fuel an article or campaign. 

The program we use, MailterLite, also collects your IP address and location (unless you have blocked this) so that we can send you more relevant information and base this on your timezone.

It also records which newsletters and content you like most so that we can contact you based on your interests.

By signing up for our newsletter, you are agreeing to our GDPR/privacy policy, and MailerLite’s privacy policy and data processing agreement.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link from one of our emails, or by emailing with the subject line ‘Unsubscribe from newsletter’.


In order to leave a comment on an article, you’ll need to set up an account with Disqus (the program we use). For this, you’ll either need to give your email address and name and create a password, or log in using Facebook, Twitter or Google.

This keeps your data safe and stops spammers or hackers from leaving irrelevant or harmful content on our website.

If you sign up to comment on Disability Horizons, as well as signing up to our GDPR/privacy policy, you will be agreeing to Disqus’s privacy policy, terms of service and data sharing.

You can delete your account with Disqus at any time by logging into your Disqus account and deleting it.


If you choose to take part in a piece of research we will need to take certain details, and these may be shared with other organisations we’re working with. 

What exact information you need to give will depend on each different piece of research, but we will specify at the time what will be required, what we’ll be sharing and who with, and what the information will be used for. 

For our surveys, we use Typeform, so if you agree to take a survey, you’ll be agreeing to our GDPR/privacy policy as well as Typeform’s privacy policy and terms of service.

If you have any questions about our surveys or any other research you take part in via us, please email with the subject line ‘Research questions’.

Third parties

Please note, we cannot be responsible for the privacy policies and practices of other sites, even if you access them using links from our website. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

Our shop

We also share information with our shop and visa versa to help give you a better experience across the two websites. Data from Google Analytics and Gauges (collected using cookies) helps us to understand how people use both sites and what content or products are most popular.

Read our shop’s privacy notice to find out more about how we collect, store and use shoppers’ information.

General Data Protection Regulation

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

  • Your consent. You are able to remove your consent at any time. You can do this by emailing with the subject line ‘Erase my details’, specifying what information you would like deleted and from where.
  • We have a legitimate interest.

How we store your information

Your information is securely stored in MailerLite (if you have signed up for our newsletter), Disqus (if you have signed up to comment on our articles), Typeform (if you take part in a survey) and in our website’s WordPress platform, Google Analytics or other third-party platforms (if you have allowed cookies).

  • Cookies – as we have a few different cookies on our website, please see our cookie policy for information.
  • Newsletter – we will keep your name and email addresses for as long as you are an active subscriber, i.e. you read our emails. If you are inactive and do not open any newsletters for one year, we will erase your details from MailerLite.
  • Commenting – you will need to keep Disqus for as long as you want to comment on our articles. You can delete your account and details at any time by logging into your account.
  • Research – we will keep any data collected when you take part in research for as long as is reasonable for that project and any associated work. For example, if we run a survey on people’s experiences with accessible toilets, we might reasonably keep this information for up to three years so that we can compare data to see if there has been improvement or a decline. 

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – you have the right to ask us for copies of your personal information.
  • Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – you have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request. You can find out more information about your data protection rights in this guide.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing with the subject line ‘Complaint’. 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:       

Information Commissioner’s Office
Wycliffe House
Water Lane
SK9 5AF 

The IOC helpline number is 0303 123 1113.

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